parloa sucht Director of Design (f/m/d)

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Hi, we’re Parloa! With leading AI technology, we help companies have outstanding customer conversations. But we’re more than just a contact center AI platform – as an expert at your side, we accompany you into the new age of AI.

IN THIS ROLE YOU WILL:

  • Set the standards for Parloa’s design on all dimensions from hiring and building out our team of talented designers, career development to general innovation and user research processes.
  • Manage and mentor a growing team of talented designers, providing guidance, feedback, and professional development opportunities to foster a culture of innovation, collaboration and design excellence.
  • Oversee the end-to-end design process from discovery to delivery to ensure a seamless and intuitive user experience across all suite touchpoints.
  • Drive the evolution of our design system, establishing best practices, standards and guidelines to maintain consistency and coherence across our suite. 
  • Champion user research and usability testing initiatives to gain insights into user behavior, preferences, and pain points, leveraging data to inform design decisions and drive continuous improvement.
  • Stay ahead of industry trends, emerging technologies, and design innovations, incorporating new ideas and methodologies into our design practice to push the boundaries of creativity and innovation.
  • Collaborate with cross-functional teams to integrate design thinking into product development processes, fostering a user-centered mindset and driving customer-centric innovation.
  • Present design concepts, strategies, and recommendations to executive leadership and key stakeholders, articulating the value proposition of design and advocating for its importance in achieving business objective.

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