Screenshot, Source: cooper.com
Steve Calde, design director at Cooper, describes in his article how personas can be used to guide a user-documentation creation-process.
Extract:
Personas and other user-modeling techniques are often solely discussed as tools for product development, but they are useful tools in other arenas, as well. Technical writers responsible for writing user documentation can benefit greatly from a well-defined persona set, too.
related links:
Cooper.com: Steve Caldes full article
Cooper.com: other articles on personas
